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Privacy policy

https://www.moowy.be

https://www.moowy.nl

https://www.moowy.co.uk

 

Download here our privacy policy.

 

About our privacy policy

MOOWY BVBA cares a lot about your privacy. We therefore only process data that we need for (the improvement of) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

 

This privacy policy applies to the use of the website and the services provided by MOOWY BVBA. The starting date for the validity of these conditions is 1/01/2019, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is provided by us are collected, what this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us. If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

 

In accordance with art. 17 AVG has the right to request the deletion of your personal data stored with us.

 

 

About data processing

Below you can read how we process your data, where we store it or have it stored, which security techniques we use and for whom the data is transparent.

 

 

Webshop software

 

Shopify

Our webshop has been developed with Shopify software. Personal data that you make available to us for the benefit of our services will be shared with this party. Shopify has access to your data to provide us (technical) support, they will never use your data for any other purpose. Shopify is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Shopify is a certified credit card processor. Shopify uses cookies to collect technical information related to your use of the software, no personal data is collected and / or stored. Shopify reserves the right to share collected data within its own group to further improve the service. Shopify takes into account the applicable legal retention periods for (personal) data. The EU / US Privacy Shield applies, your data may be processed in the United States.

 

 

Webhosting

 

Google

We purchase web hosting and e-mail services from google. Google processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. Google has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Google is bound by confidentiality under the agreement.

 

 

E-mail and mailing lists

If you register for our newsletter, we will use the information required or provided separately by you to inform you in accordance with art. 6 paragraph 1 S. 1 lit. a AVG regularly send our email newsletter based on your consent. You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or via a link included in the newsletter. After unsubscribing, we will delete your e-mail address, unless you have expressly consented to further use of your data or we reserve the right to continue to use data, which is permitted by law and about which we inform you in this statement.

 

MailChimp

We send our email newsletters with MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website you will see the "unsubscribe" link. You will no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that make it clear whether emails are opened and read. MailChimp reserves the right to use your data to further improve the service and to share information with third parties.

 

Google

Wij maken voor ons reguliere zakelijke e-mailverkeer gebruik van de diensten van Google. Deze partij heeft passende technische en organisatorische maatregelen getroffen om misbruik, verlies en corruptie van uw en onze gegevens zoveel mogelijk te voorkomen. Google heeft geen toegang tot ons postvak en wij behandelen al ons e-mailverkeer vertrouwelijk.

 

 

Payment processors

 

Mollie

We use the Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data for longer than allowed by the legal terms.

 

 

Reviews

 

Stamped.io

We collect reviews through the Stamped.io platform. If you leave a review via Stamped.io, you are required to provide your name, place of residence and email address. Stamped.io shares this information with us, so that we can link the review to your order. Stamped.io has taken appropriate technical and organizational measures to protect your personal data. Stamped.io reserves the right to engage third parties for the provision of services, for which we have given Stamped.io permission. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which Stamped.io engages third parties.

 

Trusted Shops GmbH

The Trusted Shops Trustbadge is integrated on this website to show our Trusted Shops quality mark and the collected reviews and to offer Trusted Shops products to buyers after an order.

 

This is necessary to protect our legitimate interests in order to optimally market our offer and enable safe purchases in accordance with art. 6 paragraph 1 sub f GDPR. The Trustbadge and the services requested for it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. The trustbadge is provided by a CDN (Content-Delivery-Network) provider as part of the order processing. Trusted Shops GmbH also uses service providers from the USA. An adequate level of data protection is ensured. More information about data protection at Trusted Shops GmbH can be found here: https://www.trustedshops.nl/juridische-informatie/

 

When the Trustbadge is called up, the web server automatically saves a so-called server log file that also contains your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents. Individual access data is stored in a security database for the analysis of security vulnerabilities. The log files are automatically deleted at the latest 90 days after creation.

 

Further personal data will be passed on to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or if you have already registered for use. The contractual agreement between you and Trusted Shops applies. An automatic collection of personal data from the order data takes place for this. Whether or not you are already registered as a Trusted Shops customer is automatically checked by means of a neutral parameter, the e-mail address is checked by means of a cryptological one-way function. The email address is converted to this hash value, which cannot be decrypted for Trusted Shops before it is sent. After checking for a match, the parameter is automatically deleted.

 

This is necessary for the fulfillment of our legitimate interests and those of Trusted Shops in the protection of the buyer with regard to the specific order and transaction valuation services according to art. 6 paragraph 1 sub f GDPR. More information, including your right to object, can be found in the Trusted Shops Privacy Policy linked above and in the Trustbadge.

 

 

Shipping and logistics

 

eWarehousing

When you place an order with us, it is our job to have your package delivered to you. We use the services of eWarehousing for the fulfillment and execution of the deliveries. It is therefore necessary that we provide your order details including; share name, address and residence details with eWarehousing. eWarehousing only uses this information for the execution of the agreement. In the event that eWarehousing engages subcontractors, eWarehousing will also make your data available to these parties.

 

PostNL

When you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your details available to these parties.

 

DPD

When you place an order with us, it is our job to have your package delivered to you. We use the services of DPD to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DPD. DPD uses this information only for the purpose of executing the agreement. In the event that DPD engages subcontractors, DPD will also make your data available to these parties.

 

DHL

When you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DHL. DHL uses this information only for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL will also make your details available to these parties.

 

 

Billing and accounting

 

GE-FIBO

We use the services of GE-FIBO for our records of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for administering sales invoices. We use the services of GE-FIBO for our records of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for administering sales invoices. Your personal data is sent and stored protected. GE-FIBO is bound to secrecy and will treat your data confidentially. GE-FIBO does not use your personal data for purposes other than described above.

 

Yuki

We use the services of Yuki for our records of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for administering sales invoices. We use the services of Yuki for our records of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for administering sales invoices. Your personal data is sent and stored protected. Yuki is obliged to observe secrecy and will treat your data confidentially. Yuki does not use your personal data for purposes other than described above.

 

 

External sales channels

 

Bol.com

We sell (part of) our articles via the Bol.com platform. If you place an order via this platform, Bol.com will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

 

Amazon

We sell (part of) our articles via the Amazon platform. If you place an order via this platform, Amazon will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

 

 

Purpose of data processing

 

General purpose of the processing

We only use your data for our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time - other than at your request - we will ask you for explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy on the basis of the agreement between them and us or an oath or legal obligation.
ons of een eed of wettelijke verplichting.

 

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

 

Tax and criminal investigation cooperation

In some cases, MOOWY BVBA can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

 

Retention periods

We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.

 

Your rights

Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.

 

In principle, in order to prevent misuse, we will only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in case of a forget request we administer anonymised data. All copies and copies of

 

You receive data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.

 

Right of inspection

You always have the right to view the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data at the e-mail address known to us, stating the category under which we have stored this data.

 

Right of rectification

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed at the e-mail address known to us.

 

Right of restriction of processing

You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you remove the restriction.

 

Right to transferability

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this, be carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, we will no longer be able to continue providing the service in such a case, because the secure linking of data files can then no longer be guaranteed.

 

Right to object and other rights

In such cases, you have the right to object to the processing of your personal data by or on behalf of MOOWY BVBA. If you object, we will immediately stop the data processing pending the processing of your objection. If your objection is well-founded, we will provide you with copies and / or copies of data that we process or have processed and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

 

 

Cookies

 

Google Analytics

Cookies from the American company Google are placed via our website as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to this data under applicable laws and regulations. We collect information about your surfing behavior and share this data with Google. Google can enter this information

 

Interpret coherence with other datasets and follow your movements on the internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services and products.

 

Cookies from third parties

In the event that third party software solutions use cookies, this is stated in this privacy statement.

 

 

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process data already collected with regard to you, we will inform you by e-mail.

 

 

Contact details

MOOWY BVBA

Meirbrug 1 Bus 5

2000 Antwerpen

België

 

T +31628965719

E  robert@moowy.be

 

 

Contact person for privacy matters:

Robert Hooft