Dear customer - From march 1 our new website will be live - At this moment it is not possible to order in our webshop - We are sorry for the inconvenience

Frequently Aske

About us

Who is behind MOOWY?

Louis and Robert. We are two brothers with a passion for grass and online. Our mission is to help everyone to get and keep a vital garden in an easy way. See here our story.

 

Where are MOOWY products made?

Our raw materials come from the United Kingdom and the Netherlands. We package our products in Belgium. We do this at a sheltered workshop. Here, people with more distance to the labor market help us with packaging the products.

How do I share my enthusiasm for MOOWY?

Are you enthusiastic about us and do you want to share this with your family, friends or neighbors? Which can! Via the link below you can give a 15% discount to someone who is not yet a customer with us. Extra nice: you will also receive a 15% discount on your next order.

Pay and order

How can I order?

Good question, you can order through here to offer the products that you want to receive in your shopping cart do and make safe. You can also call us on +32472386338. There we can answer any questions for you. If it is not possible to order online, you can also place the order by telephone or e-mail. We will then ensure that you receive a secure payment link by email.

How can I pay?

At Moowy you can pay with the most common and safe payment methods. At the moment we support:


Ideal

Bankcontact (Mister Cash)

Instant Banking

Belfius

KBC/CBC Payment Button

PayPal

Webshop Gift card

Mastercard

Visa

American Express

ING HomePay

Bank transfer (Order will be sent after receipt of 50% of the order amount)

 

If the payment method of your choice is not listed, please send us an email. Then we can see if we can add this payment method.

 

How does the refund work?

    • If you return a product and we receive it in its original, unopened condition, we will refund the amount the same day to the same account that was paid with. An exception to this are the accessories. The packaging of the accessories may be opened, but the products must be unused and the packaging still in salable condition.

      The above conditions are not mandatory for the exercise of the right of withdrawal.

Where can I enter my discount code?

On the payment page, during checkout, you can enter the discount code. The discount will then be immediately deducted from the total amount.

 

How do I create my own account?

Creating an account is very simple via this link.

 

Where can I find my order history?

Login here with your account to view your order history. Do not have an account? Then create one with the email address you used for previous orders. The previous order will then appear in your order history.

 

Shipping and delivery

What does shipping cost? 

Order amount Shipping costs in the United Kingdom*

£0 - £45

£5.95

Above £45

Free

*Some postcodes within the United Kingdom have a remote area supplement.

Order amount Shipping costs in remote areas of the United Kingdom

£0 - £45

£9.95

Above £45

£4

The remote area shipping fee applies to the following postcodes:  

BT10 - BT71, BT74 - BT82, BT86 - BT88, BT92 - BT97

GY1 – GY9

HS1 - HS9

IV10 - IV28, IV36, IV40 - IV56, IV63

KA27 - KA28

KW10 - KW17

PA20 - PA38, PA41 - PA48, PA50 - PA78

PH19 - PH26, PH31 - PH44

PO30 - PO41

ZE1 - ZE3

IM1 – IM9

JE1 – JE5

Which countries does MOOWY ship to?

We currently only ship to the Netherlands, Belgium and the United Kingdom. If you want to order from the Netherlands or Belgium, check our Dutch website: www.moowy.be

How can I track my order?

    • After completing the order you will first receive a confirmation email. When your package has been packed and shipped, you will receive an email with the track & trace code. This allows you to track your package with the carrier.

How are the products shipp

We pack the products in a sturdy bucket, bag or bottle. For orders with a large weight, we provide an extra sturdy box and sufficient filling material so that the products are delivered undamaged. For more information about shipping and delivery, please visit our Shipping and returns page.

 

Returns

Can I return my products?

If you want to return a product, you must contact our customer service. You will then receive a return form with which you can return your products. Stick the shipping label on the package and deliver it to a package point near you. If we have received the package back and the products are undamaged, the money will be refunded the same day. It may take a few days before it is in your account. Click here for all Shipping & Return conditions.

The Moowy return conditions are not mandatory for the exercise of the right of withdrawal.

 

How can I return a product?

      • Send an email to hello@moowy.be , we will send you a shipping label so that you can return your package for free. You can send your package to:
    • Returns can be sent to:

ShopWeDo t.a.v. Moowy

Egide Walschaertsstraat 22E

2800 Mechelen

Belgium

 

Can I exchange a product?

Due to the wide range with different products, it is not possible to exchange them. We recommend returning the product, after receipt we will immediately refund the money to your account, after which you can place a new order in our webshop.

 

Do I have to pay for the return of products?

No, there are no costs associated with returning products.